I was looking for artificial turf to put in my backyard and I wanted to find the manufacturer of the artificial turf so I could get a true Manufacturer's Warranty. I did not want a warranty from an installer, I wanted to know who the manufacturer was and how to reach them. I found Global Syn Turf online and spoke with Kelly who explained that Global Syn Turf was a manufacturer and even gave me the address to their office in Dalton, GA. Global Syn Turf sent me some artificial turf samples at no charge for my review. They also told me they did not install artificial turf or sell direct and I had to go through one of the distributor/dealers here in Wisconsin. I called a few of them and had them come out and give me a bid for installing the artificial turf. While they were here at my home I asked them about Global Syn Turf and they gave raving reviews of this company. They also said Global Syn Turf always stands behind their artificial turf products. If anything is wrong with the product they will replace the product at no charge. He did mention that the installer has a 1 year warranty on their labor. The installers also told me the warranty does not cover melting of the turf by window reflection. He walked around my house to look at my windows and the position of the sun to see if I have any potential problems which he said I did not. Lastly he mentioned that if for any reason their was a product failure neither the installer or Global Syn Turf will cover the labor to reinstall the turf. That is why the installer said he always roll the turf out and inspects for defects, lines, makes sure it is the right turf and the right dye lot before he cuts or installs the turf. I finally had my artificial turf installed and could not be happier. I give this company a thumbs up.
