Reina Douglass
Customer Service

Getting rid of the smells by vinegar, yes, actually using vinegar will be the least expensive way to get rid of smells from artificial grass. But I am not sure if vinegar will do the cleaning part of the job rather than deodorizing. To clean, you can always use mild soap or detergent, spray with garden hose.

5
We use water-vinegar solution for my artificial grass once a week but it doesn't wash off the pee scent so I shifted to using some detergent soap.
I'll use mild soap/detergent for mine. I'm afraid vinegar won't clean my turf enough.
I am using vinegar when washing my artificial grass because it is inexpensive.
We used vinegar before but shifted to a deodorizer so it will smell like a fresh cut grass.

Not really! On the contrary, artificial grass is trendy, contemporary and beautiful! Being rather new industry, artificial grass is actually setting a more trendy pace being much more environmentally friendly, saving water and looking fantastic!

Also, the price of artificial turf is not as cheap as real grass, which make it a more premium product in the marketplace, studies have shown that only the top 15% of households can afford artificial grass for their landscape applications.

8
It's not tacky at all. Artificial grasses are made to look as real as possible--same goes with the texture! I have seen some GST products through their samples and they feel very soft to the touch.
Almost everyone in my neighbourhood owns one. It's soooo beautiful!
I prefer using them because it is low maintenance compare to the real grass.
Most of my neighbors are using artificial grass that's why I was encouraged to use them too.

We will be more than happy to provide you the information for distributors/dealers and installers if you can reach us via the online form.

4

For safety and product warranty purpose, you don't want to burn our artificial grass products, such act will void your product warranty.

5
That's right. You might not want to lose the warranty. That's the most important thing when buying items.

Yes, you sure can. Actually it is a great idea to do so and probably one of the few options you have to give your old deck a quick and nice make over! First, you have to make sure that your deck is structurally sound as you don't want to put artificial grass on a flimsy or shaky foundation, safety is always the number one priority. When you are putting the turf over the deck, you can use turf glue on all the edges, along with some nails to secure turf down to the decking firmly. You can find the detailed glue information on the following links. For your application, the size of the area being small, you might get away by using the tube glues which can be much easier and requires less skillset and time. Should you need us to suggest you with professional installers in your area, please feel free to reach ou to us directly via phone, email or our online form and good luck with your project!

https://www.globalsynturf.com/products/turf-super-glue-32oz

https://www.globalsynturf.com/products/seaming-glue

https://www.globalsynturf.com/products/turf-super-glue-5-gallons

8
This was one of the suggestions made to me by my installer. I just wanted it to be installed to my lawn first. I'll probably consider that next time.
As claimed by the installers yes, artificial grass can be installed on decking.
A make over for my decking-- fantastic!
That'll look nice.

It is always a good idea to use shock pad under the grass, for kids or not for kids. The shock pad is about 1/4" thick and comes in a roll of 5'x200', they are relatively easy to install, and to be joined with duck tapes. One of the tricks of installing a shock pad is to always leave 6 inches of gaps along the perimeters to allow it to expand and contract during temperature changes. 

The benefit of having the shock pad is providing the additional cushions, with it underneath the turf, the feeling when you walk on it is absolutely awesome! Everyone including your children will love it. I think the main reason for people not to go with shock pad on their installation is the extra costs, the materials cost are actually not that bad, but adding additional installation charge might make some of the homeowners shy away from it. Other than that, having a shock pad would be a great option to have for all artificial grass lawn applications.

7
I definitely recommend that you use shock pads, especially if it's for your kids' area! They are made to absorb the shock of an impact so it mostly likely prevent injuries.
I used shock pads too and it's worth the pay.
My daughter's school play area has shock pad on their artificial grass and it seems worth it for kids.
I'll consider adding shockpad on my artificial turf then.

There are couple of ways of deodorizing urine smells from fake grass, always use a garden hose to spray rinsing the grass with a attached bottle of vinegar, this probably the cheapest way for deodorizing. Or, you can use our Pet Odor Neutralizer, this product is designed to get rid of smells effectively and come in with a garden hose attachment already, simply attach it and spray, you will not only get rid of the smell, but also have a scent of freshly lawn cut. To find out more details on our Pet Odor Neutralizer, please check out this link: 

https://www.globalsynturf.com/products/pet-odor-neutralizer

8
I've seen on commercials that you can use a non-toxic grass cleaner that's safe to use inside and outside your home.
Water and white vinegars works for me!
Wow! I'd like to try that pet odor neutralizer. Thanks for the tip.
That's good to know. Vinegar is the best. It's organic and can be found in your household.

Weeds can almost grow from anywhere, so it is possible for it to grow from underneath the artificial grass. There are couple of things you can do:

First, you can prevent weeds from growing by putting a layer of weed barrier under the artificial grass. You can find the details about weed barrier at this link: https://www.globalsynturf.com/products/weed-barrier

If you didn't use weed barrier at the installation and having weeds issues, you can use weed killers such as Roundup to get rid of them. Just be careful when applying the roundups, always wear face masks and glues to avoid inhaling or contacting with it.

6
Acoording to what I have read, they do! Make sure you use the correct infill so even if they do grow and it can be easily removed.
Remove the weeds first then install the artificial grass.

Not sure about your question, using a lot of water on artificial grass? You don’t need to use water on artificial turf unless you are talking about to use water spray cleaning the artificial lawn, in any case, I don’t see any good logic or reasons that you have to use a lot of water on your grass.

7
Snowboard park seems fun.

No, chlorine won’t damage artificial grass. However you need be aware that chemical and water residues can stick onto grass fibers and create calcium buildups and after certain time period, the turf might start looking whitish: the reality is that nothing wrong with the artificial grass but chlorine residues and water calciums got built up on the grass fibers. When such issues occur, you can use calcium cleaners to rub off these buildups.

4
Yeah, maybe it does not fade yet but it will as time goes by and if it regularly happen.
I tried using bleach and nothing happens! the color didn't change or fade at all

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