Reina Douglass
Customer Service

Absolutely! We have a lot of customers in the cold winter areas with no problems whatsoever walking on the turf in a snowy day.

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We always recommend to use infills on all of our artificial grass installations, the cost of sands is a very small portion of the entire project, so for such minimum budget that can help your turf in a long run, it is a no-brainer.

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Well, people have bad experiences of getting the crumb rubber infills into the house after playing on artificial grass surfaces. We don't recommend using crumb rubbers infills on all of our turf product installations, so you will never need to worry about getting it in the house. Sands will be sank in the bottom of the turf after the installation, makes no contact with your shoes.

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Typically within a week on regular sized front or back yards (500-1000 sf).

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Artificial grass is very nice and soft to touch, the surface is excellent and idea for walk or play on. However, when people slide or fall on it (hardly), like any other surfaces, the frictions can be hurtful.

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Regular kiln dried silica sand will be the least expensive way to go for your infill needs. These sands come in as mesh 16 or 30. The general rule of infill is to use bigger particles (16 mesh) for regular landscape artificial grass, and smaller grains (30 mesh) for putting green artificial grass.

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Artificial grass is very durable and can be washed by any type of detergents that not abrasive. If you feel that simply using water is not going to do a thorough clean for your turf, I will suggest you to try with some mild detergent to see how the result will be, it regular mild detergent can do the job, you don't have to use more heavy duty type. Depending on the size of your artificial turf, I will always suggest you to use a garden hose, and get a hose attached bottle to fill with detergent, then simply spray! If you want to sanitize the turf or get rid of any smells, you can vinegar in the attached bottle and spray down the artificial grass! 

Please always feel free to reach us on any other concerns or questions you might have by phone, email or our online form: https://www.globalsynturf.com/free-quote

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I use any cleaner and water and it works so fine!
I am using all-purpose soap or dish soap in cleaning my artificial grass. It is effective in getting rid of the smell.
What I usually do is spray equal parts of water and vinegar. Vinegar does neutralize odor.
We use the Nature's Miracle Deep Cleaning Carpet Shampoo to clean our artificial grass so it will smell good, since we installed it in our decking where we always hang out.
Wow. Mild detergent and vinegar is easily accessible. That is a very convenient way in cleaning the artificial grass.
My neighbor says he uses vinegar to clean his artificial turf and I want to try it out too. Not only it is cheap, but you can also buy it anywhere.

Yes, you can lay artificial grass on decking. If you are doing this because your decking is getting old, I would suggest you to make sure that your decking is structural sound. Once covered with artificial turf, you won't see the decking surface and you need to be cautious about it if your decking is getting old. Other than that, all you need is either the turf glue or nails to install the turf over decking. If you are dealing with a large decking area, I will recommend you to have professional installers to help out. Here are the links for our turf glue and nails, and please feel free to reach to us if you have any other questions:

https://www.globalsynturf.com/products/seaming-glue

https://www.globalsynturf.com/products/turf-super-glue-32oz

https://www.globalsynturf.com/products/installation-nails

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We got this on the patio and a deck to train our new puppy.
Wow, thanks for the links. It'll be easier for me to find these products since I need it for my artificial grass too.
I think it'd be perfect as you wouldn't have to worry about weeds!

This is a really good question. There are many factors can determine your artificial grass’ lifespan, and it is difficult to simply tell when the turf is nearing its end. Typically we offer a 15 year warranty under normal weather and usages, but artificial lawns being in less harsh environment and used less can end up lasting longer than that. But in extremely hot areas, the lifespan of your turf will be shortened. 

You can read the details on our product warranty from this link: 

https://www.globalsynturf.com/artificial-grass-specifications-specs

As far as symptoms of the ending of artificial grass’ life, I will say it is more or less like car tires. The wear and tear will both shorten and thread the fibers to make them eventually look and feel worn out or discolored, to identify if it is a true old and worn out turf, by referring to the artificial grass original date will give you an idea. Or you can try to use your finger nails pinch some turf fibers and pull them, if the fibers are easily breaking off, that is the end of its life. Sometimes the look and feel of an artificial grass lawn can be bad, but the fibers are still in good shape meaning not easily break off when you try to pull them off, such turf still have life time left. If discoloring on turf happens, which normally caused by the failure of UV protective agent inside the fibers, the turf’s life is at its last leg.

Please always feel free to reach out to us directly via phone or email and our experts can help clarifying any more concerns you might have.

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My artificial turf came to an end and I saw that the blades are shedding. I think that's normal given the fact that my dog love gnawing and scratching it.
I honestly wouldn't worry much about this since most artificial grass products are guaranteed to last for years.
My fake grass isn't under sun's direct heat so I hope it would last for at least 15 years!
I don't want to spend money in getting a new turf, so I'll definitely watch out for these early signs so I can immediately prevent it.
Wow, this is very helpful. I wouldn't want to end up surprised because my artificial grass is already torn up too.

We would always want to recommend you to use professional installers for your type of projects involving special shaped cuts which can be tricky and require experiences and skills. You can please fill out this online form with your address so we can help you finding the nearby installers:

https://www.globalsynturf.com/free-quote

I would like to give you a general guideline on how to cut turf here, and you can always refer to the link at the bottom of this paragraph for more details:

1. Always measure twice before cutting

2. The cutting itself should have to be done in two steps.

First you need to do a "rough cut": Laying out the turf completely cover the area, and do a rough cut by leaving at least 3-6" of edges along the shape of your lawn, so the turf is "over" your lawn area by about 3-6" all around the edges.

Second, your final cut: you need to place your "oversized" and already "rough cut" turf in place covering the entire lawn, double check along the edges, then start your finish cut slowly and carefully: It will be a good idea to drive some nails on the turf into the base just to temporarily hold the turf in place when you are cutting.

Again, cutting into shapes needs experiences and skills, we strongly recommend you to have professional installers to help with projects like this.

Here is the link to our installation instructions:

https://www.globalsynturf.com/installation/

I'm very good at following instructions so I think I can handle this one well. Thank you for giving us the step by step process!
I cut mine on the back since there are no fibers there and it was so much easier. I just used large scissors and it turned out just fine.
We lay our artificial turf and cut some patterns then remove it and cut it completely. It's requires hard work but still worth it.
I cut an artificial turf myself and it didn't turn out okay. Ending, I threw it out.
I prefer to call an expert to install artificial grass because I'm not good at cutting. lol

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