Questions & Answers

Congratulations on your new artificial grass lawn! 

You can always find our warranty details by clicking on this link: https://www.globalsynturf.com/artificial-grass-specifications-specs

Here are my suggestions for you:

1. Keep a copy of your contract between you and our distributor/dealer: which should have turf product names, date of purchase, date of installation.

2. We, as the manufacturer will warrant the artificial turf products against any manufacturing defects, but not cover any labor related items.

3. You can always reach us via phone or emails listed on this site.

Thanks for your question. The short answer is yes. However, I assume your concern is if fire drops on the turf, what will happen, correct? 

Our artificial grass product is not flammable, you can find such information on this link: https://www.globalsynturf.com/artificial-grass-specifications-specs

However, I would like to remind you that even though our artificial turf won't catch on flame, but high heat and fire will burn and melt the products. So you will need to be careful while doing BBQ so charcoal or flames or high heat elements won't drop on the turf. 

Yes, Pet Turf will be our top recommendation for your application! This artificial grass come in with special design fiber forming a "U" shape which is very durable and help the flow of dog's urine as well. Being an unique fiber design, this turf also looks natural as its "U" shaped blades reflect light differently than a flat surface. Most impartially, this Pet Turf has a great drainage system, it drains more than 12 feet of water per hour! Besides durability and drainage, we have made this product short and dense which not only make it easy on your dogs' feet, but also make extreme easy when it comes to clean it. We recommend to use our deodorizer to spray down the area whenever necessary, you can fined the details on the spray product by clinking on this link: https://www.globalsynturf.com/products/pet-odor-neutralizer

Simply attach it to a regular garden hose, and spray! It gives a fresh lawn smell and sweep away the dog smells!

Global Syn-Turf, Inc. is the leading artificial grass manufacturer in the world. However, we do NOT sell directly to the general public. There is many ways that you can purchase our turf products and accessories:

1. You can simply fill out your information by clicking on the following link, and one of our distributors/dealers in your area will reach out to you directly in a timely manner: https://www.globalsynturf.com/findlocaldealer/

2. You can give us a call directly at 1-877-796-8873, and our representatives will be able to get your information and provide guidelines and nearby artificial grass distributors/dealers.

3. You can directly email us at: [email protected], we normally will get back to you within a 24 hours.

Our company has the biggest distribution networks in the USA with artificial grass distribution centers throughout of the country. Our turf distributors, dealers and installers provide the best possible customer services in the industry! Also, Global Syn-Turf has the biggest turf inventory in the world, we carry enough artificial turf products to cover all 32 NFL football fields twice!

You can always go to this link for installation instructions: https://www.globalsynturf.com/artificial-grass-specifications-specs

It depends how handy you are when it comes to installing artificial grass. In your particular case, you don't need to worry about seaming pieces together which can be one of the most difficult part of an installation. Our products come in at 15' width, and for your application, you will need to get a piece of 15' x 20' as we don't cut the width down even though you can order at 1' incremental of length: for an example, you can order 15' by 1', 15' by 2' and so on... If you live in a area with a lot of rains, you have to make sure to build your base properly so the artificial grass will drain well when it rains. The turf will drain both directly through or side ways, for rainy areas, we always recommend to do the base by following above link. However, for dry areas, side way drain might be just enough. Regardless of rainy or not, you need to make sure have a perfectly compacted and flat base to install our artificial grass. Depends on your yard confirmation, you might need bender board to finish off your edges, here is the link to the bender board product: https://www.globalsynturf.com/artificial-grass-edging. You will also need nails and infills to finish up your installation, and you can find all of these needed products on our accessories page: https://www.globalsynturf.com/catalog/supplies

More importantly, we recommend you to fill out the "Get Free Quote" or "Find a Local Dealer" buttons on our website so we can connect you with one of artificial grass distributors in your area, from where you can purchase our products and getting more face to face help when it comes to your turf installation need.

The urine will flow right through the turf, exactly as it does on natural grass. 

The short answer is “yes”! Here are some clear benefits of artificial grass offer:

• Saving water: no more expensive water bills!
• Feels and looks “Natural”: you can’t tell artificial grass from real grass!
• Low maintenance: you can say goodbye to your lawnmower!
• Usage: no matter the weather, your lawn will be “usable” even right after heavy rains.
• Always look great despite of seasons: always green!
• No more chemicals to treat natural grass so to prevent contaminating soil!

The artificial grass is now an “upgrade” option on almost all new developments in California, and more and more homebuyers are going with such option!

First of all, you will need to find out exactly what areas: it is very common that turf near sprinkler sprays or other source of waters start change colors after a while: water residues do build up on the turf fibers which "change" the color to "whitish".

Second, how to determine the color change is a water residue build-up? Simply pull out a piece of fiber, scrap it by using your finger tips, the whitish buildup should come right off. 

Can you clean the water residues off? Yes, by using regular non-abrasive cleaners. However, if the sources not being removed, the buildup will come back.

Also, the turf can look whitish if they are matted down which is a purely directional visual reflection and has nothing to do with the turf.