Customer Reviews: Westfield California

One important trait that separates GST from the competition is that they care about their customers. A lot of suppliers nowadays are completely disconnected from the customer service aspect of their business and leave the customer frustrated and annoyed. There aren't many issues that come up, but when they do, I expect to be taken care of in a professional manner. GST does exactly this, whether it's a warranty claim, concern, or simple return/exchange. This goes to show that we can all make money and still maintain customer satisfaction at the same time.

I wanted artificial turf installed in my yard and my husband said he would do it for me.  However, I needed to know some installation techniques.  I contacted several artificial turf companies to help me with instructions.  Global Syn Turf sent me some great installation guides plus 56 different videos on YouTube that show you how to install artificial turf.  These guides and videos were very helpful in helping us understand how to install, what materials are needed and what tools are needed.   Global Syn Turf said they were a manufacturer and did not do installations or sell to the public.  So they referred us to their dealer here in Riverside.  The dealer was also very helpful in telling us how to install artificial turf, what tools and material were needed to install.  They sold us 850 sq. ft. of the S Blade 90 and delivered it to our home with all the installation accessories and 3 yards of Class II Road base for the base installation.  My husband and his friends did the installation in about 5 days and they worked so hard.  It was probably a bit more than they bargained for but they got it done.  The yard looks amazing and I want to thank Global Syn Turf and their dealer here in Riverside.  

GST is definitely my favorite turf supplier. They have such a big selection of turf and turf accessories that I have no need to go to any other suppliers. I like how I can get a roll of turf and the installation materials all at the same place. This combined with the fact that they have warehouse locations all over the nation make it very convenient to buy from them. For me, convenience and reliability are very important traits to look for in a turf supplier since most turfs nowadays are very similar in quality.

When I was looking for artificial turf I had drainage in mind.  I have three dogs and to be honest we get our fair share of rain here in Sacramento.   I need my artificial turf to drain very well. I have neighbors that have artificial turf with dogs and the turf does not smell good.  I called Global Syn Turf and spoke with a representative named John who was very smart and educational about artificial turf, drainage and pet maintenance.  The Pet Turf sample they sent me had three times as many holes as a normal piece of turf for drainage.  It has Flo-Rite-Thru technology.  This turf drains at 120 inches per hour.  That is more drainage than I would ever need with the rain here in Sacramento.  Efficient drainage is the secret to having artificial turf when dogs are on the turf.   It is so very i9mportant for the dog urine to drain through the turf and not sit on the turf and it would be way to unsanitary.  John also told me how to maintain artificial turf with pets.  You have to rinse the turf off  regularly like once every week.  You also need to sanitize and disinfect the artificial turf with the right chemicals.  The chemical will not discolor or hurt the turf, but you need it to disinfect.  I want to thank Global Syn Turf and John for helping me understand artificial turf drainage.

Hands down the best turf quality across all of their turfs. The colors are vibrant and the backing is tough. Never had any issues with customers complaining about the quality as they all seem to enjoy their new lawns. I always recommend you guys first because you offer a good balance of low prices and good quality. GST definitely gets a big vouch from us.

The GST team is always friendly and able to get my turf orders through quickly. Their service is number 1 in the turf industry and the products they offer are nothing short of top of the line. Never really have any issues getting turf orders through. The grass is very high quality and my customers all seem to enjoy their new lawns, putting greens, etc. Now that winter is approaching, it's a great time to recommend home projects for new customers as well.

I want to thank Global Syn Turf for helping me find a Putting Green installer in San Diego county.  I have been wanting to surprise my husband who is in the Navy and coming home for leave with a putting green in our backyard.  I found Global Syn Turf online and they told me they do not install the turf they only manufacture the turf.  They also told me they only sell through distributors like the one they referred to me in San Diego County.  This dealer was so fantastic to work with in helping me design a putting green my husband would enjoy and be proud of .  The helped me maximize the work space to save money to create the best green we could for the money.  They also helped me design the green in the shape and the roll of the 18 green at Torrey Pines South Course in La Jolla, CA.  You wouldn't believe it unless you saw it, it looks and rolls exactly like that green.  I even ordered a full size putting pole and Torrey Pines flag for the putting green.  The installer also turned me on to these inexpensive lights that fit in the putting green cup that lights up the flag and the putting green at night.  This is one of the best features of the putting green if you ask me.  I want to thank Global Syn Turf and the dealer/installer here in San Diego.

Winter time is always the best for preparing your lawn for the summer. A lot of my customers are using this time during lockdown to perfect their home lawns in hopes of having that awesome turf lawn by summer! Big shout out to GST for providing awesome turf and exceptional guidance when it comes to turf installation. Business has surprisingly been doing well during lockdown and I hope to continue offering your turf to my customers. I've only seen the S blade and U blade series, still need to explore the other options as well.

GST offers the best customer service out of any turf supplier out there at the moment. They are so easily accessible via phone and they always respond to my order quickly through email. I can usually expect my orders to get processed within an hour of sending them. I also like how the quality of the turf has remained consistent throughout the years, despite you guys introducing so many new products. Big vouch from me, hoping that things keep going as well as they currently are!

Some companies are just better than others as I found out with Global Syn Turf.  I have been researching and asking for referrals from friends to find the best artficial turf company.  As the old saying goes referrals are the most reliable offerings you can have.  Any way, I got a referral from a friend of a friend who swore the company named Global Syn Turf was the best.  They swore their artificial turf was the most real looking and had the best service and reputation in the business.  As it turns out they are the artificial turf manufacturer and one of the largest artificial turf distributors in the country.  I received my samples and they were so amazing with so many looks and styles, over 50 skus to be exact.  They referred me to three different artificial turf dealers in my area who gave me quotes to install my artificial turf.  My new artificial grass yard looks amazing, thanks Global Syn Turf.

The title says it all, GST is by far the most reliable turf supplier. When you're an installer, sometimes it can get very busy. Especially in instances where I have 3+ jobs at the same time, it can be tough to get all the turf on time. Some suppliers run out of stock at the worst times, when I need it the most. GST is amazing because they ALWAYS have stock of every item. It really makes the other suppliers look bad who use the excuse of "we carry too many products to keep them in stock all the time". Not only does GST carry more selection than them, they always have them in stock!!

Anytime I have a job that requires turf, GST is my go to option. We are located super close by and so we are able to pick up our orders without paying for shipping. Saves a lot of time and hassle. We stop by at least 3 times a day and sometimes even more on busier days. As for the turf itself, the quality is top notch and it doesn't really get any better. The most important thing for me is how convenient the location is.

I really needed someone to install some artificial turf in my front yard because the grass is dead or dying.  I got a referral from a neighbor of mine that had artificial turf installed in their yard and I really like how it looked.  They gave me the phone number to Global Syn Turf and I spoke with a person their that was very helpful.  They referred me to a Sales Rep who was super informative and helpful.  He told me all the things I should look for in interviewing contractors to do my work.  Global Syn Turf referred me to their artificial turf distributors in my area that sell and install their turf.  I had all three come out and give me a bid to install the turf.  I used the information the Sales Rep from Global Syn Turf told me on what to look for and what to ask when interviewing contractors.  I ended up hiring the contractor that I felt would do the best job and I could work with.  They installed the S Blade 90 and it looks great.  I want to thank the installer and the Global Syn Turf Sales Rep that was so helpful in this process.

Highly recommend GST for any installers or landscapers that are looking for a big supplier. They have the biggest selection out of literally any other supplier when it comes to artificial grass and sand. I've been in the landscaping business for a few years now and I can say that GST's turf is easy to install and looks good after the job is done. They have so many SKUs to choose from and customers LOVE it when they have an endless selection. 

I was perusing the internet and found some artificial ivy.  I did some more research and found a company called Global Syn Turf.  I found a section on artificial ivy and could not believe how realistic this stuff looked.  They had 6 different skus of artificial ivy.  Four of them were more for residential and 2 of them were more heavy duty for commercial use.  The artificial ivy is a great impact for different spaces residentially or commercially.  The ivy is dense, luxuries while being environmentally friendly.   The biggest effect of artificial ivy is the privacy feature.  You can hang it on different surfaces to protect and allow privacy from others from looking in.  It is also a great decorative item for a wall, deck or patio.  Right now living walls are very popular and the artificial ivy gives you a sense of a living wall.  The installation of artificial ivy is easy on chain link fences, rot iron fences, wood walls or fences and concrete, cinder block or stucco.  Global Syn Turf has Holly Hedge, Dutch Dark Hedge, Dutch Hedge, Willow Hedge, Hawthorn Dark Hedge and Hawthorn Hedge.  My favorite by far is Hawthorn Hedge.  I really like the color of this ivy.  I ended up installing about 550 square feet of it on a chain link fence in my backyard.  I would send pictures if I could, but I wanted to thank Global Syn Turf for making such a wonderful product.

Well if you don't know by now, I am a Do It Yourself kind of guy.  I am very handy with tools and know my way around on how to fix things, make things, assemble things and how to install things.  I have been waning artificial turf for a long time and I have been doing a lot of research on how to install it myself.  After much research and watching so many videos online I found Global Syn Turf online.  I called and spoke with a representative from their company named Clint.  He claimed he had been in the business for over 20 years and has had years of experience.  I told him I was interested in installing Global Syn Turf's grass in my backyard.  He told me to send him a drawing and measurements so he could look to see how much turf I would need and how to lay it out and seam it.  He called me back and gave me exact instructions on how much turf I needed, how much accessories I would need, the most economical way to lay the turf, what direction to lay the turf and where the seams would be.  This information was so valuable and saved me hundreds of dollars.  He even has me some tips on the tear out, base work, seaming, nailing, sanding, etc.  Clint was a true professional and you could tell he really knew what he was talking about.  I really want to thank Global Syn Turf, Clint's professional advice and their turf distributor who sold me the artificial turf in Southern California.  

We all know that GST has good turf products, but what people don't mention is that they have a strong sales rep team. They have so much experience with anything turf related that I can always ask them for help or info when I need it. As an installer, this sort of communication is the most important thing to have. Turf suppliers are literally at every corner nowadays, so options are plentiful, but to find a dedicated team with solid communication is another story. I highly recommend you get in contact with one of their reps and they'll make the entire process a lot easier.

My neighbors have artificial turf and two dogs and the smell is bad.  Every time I go in their backyard it smells.  I asked them what they do to maintain the turf and why it smells that way.  I personally really want artificial turf but I don't want the smell on account I have three dogs.  I did extensive research and found Global Syn Turf and their very professional team of employees and Sales Reps.  When I called Global Syn Turf I spoke with Amber.  She transferred me over to a Sales Rep named Dave.  Dave really helped me understand artificial turf and how it relates to pets and the smell.  Dave told me that the drainage in the back of the turf was the most important part.  The Pet Turf Global syn Turf sells has three times as many holes in the back for drainage than normal artificial turf.  Secondly, he said the base work needed to be deep enough to allow proper drainage below the artificial turf.  Next is the maintenance, he said that artificial grass is touted as no or low maintenance, but when you have dogs you need to have artificial turf.  You need to rinse the turf off frequently when you have pets on the turf.  You also need to use a Pet Deodorizer that has enzymes to disinfect the artificial turf.  Don't dilute the mixture, apply it direct and thick.  Let the Pet Deodorizer soak in the turf for a couple of hours.  Then come back and rinse it very very well.  Once you smell you will know that you cleaned your turf very good.  I want to thank Global Syn Turf and Dave for coaching me on this process.

I want to thank Global Syn Turf for having so many varieties of artificial turf.  As it turns out Global Syn Turf is the manufacturer of the artificial turf and ivy.  The sent me 35 varieties of artificial turf and 6 varieties of ivy at no cost.  They referred me to their artificial turf distributor in San Diego who gave me a free bid for installation.  We loved the variety of artificial turf so much.  We really like the Super Natural Series and the S Blade series.  They also have turf for putting greens, athletic training, pets, sports fields, etc.  They have a turf for almost every need.  We ended up going with he Super Natural 60 which we thought looked the most natural.  They also pointed us to their website where we could find the specifications sheets, testing, installation calculators, etc.  Steve the sale rep for the turf distributor in the san Diego was amazing and friendly.  Now that we have turf installed for 2 weeks now we are so happy.  Thank you Steve and Global Syn Turf for all you do.

I recently had artificial turf installed in my backyard from a Global Syn Turf Distributor in San Clemente, CA .  I did a lot of research before I choose a company to go with.  When I was reviewing the website for Global Syn Turf I had all the information right there.  They have specification sheets right there for your review for over 35 different skus of turf.  Right next to the specification sheets they have all the testing right the for your review.  They have a Flammability Test, Lead Test, Certificate of Analysis, Water permeability Test, CAD Detail Drawing, Total and Face Weight Test, Tuft Bind Test, Grab Test, a copy of the 15 year Product Warranty, MSDS Sheet, an installation guide and a maintenance guide.  I new when I saw this website I wasn't working with just any company.  I finally called the company, spoke with Karina, and she passed me to a sales rep.  The Sales Rep told me they were a manufacturer and only sold turf, ivy and accessory through their large network of dealers nationwide.  They referred me to a very nice dealer and installer in Orange County named Robert.  Robert came over to my house on a Saturday and gave me a free estimate to install artificial turf in my back and side yard.  He quote was so fair and reasonable I gave him a deposit and he started the job 2 weeks later.  He and his crew of 3 guys showed up on time and installed my yard in three days.  These guys worked so hard I want to thank them and Global Syn Turf for their professionalism.

My team just learned how to do turf installations and now we offer it as part of our services. The reason we were interested in it in the first place was because one of the GST reps reached out to us and introduced the concept of turf installations. We've done a few jobs since with GST turf and the customers seem to be very happy with the final results. I'm very glad that we found GST turf and will definitely be back in the future.

I live in Los Angeles and believe it or not it gets hot here and the sun can be intense.  I new that artificial turf gets hot because I played sports on the stuff.  I now have two dogs and two kids and I wanted to get artificial turf for the backyard.  I did a lot of research online and found many different companies saying a lot of many different things especially when it came to heat and artificial turf.  I spoke with several companies and one that stood out was a manufacturer called Global Syn Turf.  First of all, they were the manufacturer of the artificial turf so felt like they new more than most of these turf companies I spoke with.  They told me about a turf they manufacturer called Cool Blue.  The Cool Blue turf has a hollow blade so the water and moisture can get trapped into the hollow blade thus making the artificial turf cooler.  They also have an infill called T-Cool that cools the artificial turf down 30-50 degrees.  They showed me a video they made on YouTube that showed the T-Cool infill cooling the artificial turf down 30 degrees.  The T-Cool infill absorbs the water and slowly releases the evaporation thus cooling the artificial turf down.  I now have Global Syn Turfs Cool Blue Olive turf and the T-Cool infill installed in my yard and me, my wife, my kids and my dogs love it.  Thanks...

I want to thank Global Syn Turf for helping me find the right installer to install my artificial turf.  Global Syn Turf does not install artificial turf so they had to refer me to one of their artificial turf dealers in my area.  Actually they referred me to three of their dealers in my area.  I had all three give me a bid for artificial turf.  All three were very professional and had a lot of expertise in their field.  I ended up going with the lowest price of the three.  Dave was our sales rep and was very informative and helpful throughout the process.  He even showed up on the day of the install to coach the installation team on  what we agreed on.  He explained all the things on the contract and what was expected.  The installation came out amazing and they cleaned up very very well.  My neighbors and friends are all jealous and envious.  I have already referred Dave our installer three different leads.  I want to thanks everyone for their help with this project.  

There are so many suppliers to choose from in the San Diego area that it makes it tough to choose the "best" one. However I went with GST because their Poway location is very conveniently located near my office. Whenever we need a turf for a job, it's a quick drive and we are able to walk in without worrying about shipping costs. When there is so much competition, small things like shipping cost add up and that's what made us choose GST as our primary supplier. Obviously the products and customer service are solid as well, just a well balanced company.

I think as a supplier, GST is a solid pick. If you're looking for turf and turf accessories, these guys should have more than enough good quality products to meet your needs. The reason why I'm not giving 5 stars is because I personally find the ivy to be pricey. I noticed in the sample I received that the quality of the ivy is almost like real ivy, which probably attributes to the high price tag. However, I would prefer cheaper quality ivy if it means a price reduction. It would be nice to see you guys offer both a cheaper quality option as well as your current high quality one.

I am a big sports fan and wanted artificial turf in my backyard.  I originally thought I wanted my NFL team logo in the artificial turf in my backyard but decided against it when Global Syn Turf told me how much it would cost.  Global Syn Turf is a great manufacturer of artificial turf and has the largest most diverse selection of artificial turf I have ever seen.  They have a turf that is 100% recyclable at the end of the useful life of the turf.  The artificial turf has a 15 year product warranty with a 25-30 year life expectancy.  It was seriously inciting to choose this turf because it was beautiful, lush and full.  However Global Syn Turf had so many different turfs to choose from it was hard to decide.  They have invented most of the yarn shapes and turf configurations that are on the market today.  They have a C Blade, Diamond Blade, Double S Blade, Double W Blade, Hollow Blade, M Blade, S Blade, Seven Stem Blade, Stem Blade, U Blade, V Shape Blade, W Shape Blade.  When you order their turf it comes in a Series:  Performance Series/Engineered Blades, Emerald Series, Spring Series, Olive Series, Sierra Series, S Blade Series, Putting Green Series, Pet Turf Series, Trainers Turf Series, Natural Series, Cashmere Series.  I have to say my favorite is the Natural Series.  The Natural Series had two of my favorite artificial turfs I have ever seen which is the Super Natural 60 and 80 and the All Natural  75.  The SuperNatural Series had 6 different colors and 4 different blades.  The All Natural 75 is so soft and Omni directional and looks amazing.  I ended up buying the Super Natural 80 turf from the artificial turf distributor here in Orange County.

One of the many reasons GST is my primary turf supplier is because of how friendly their team is. Their customer service is always just a call away and my orders get processed in real time. I can't stress how important it is to get my orders processed in a timely fashion, especially when you have multiple jobs a day.