Artificial Grass Warranty Questions

Yes! All of our Turf is UV Resistant!

Yes, our artificial grass products are designed to withstand various weather conditions, including extreme heat, cold, and heavy rainfall. The high-quality materials and advanced manufacturing techniques ensure that the grass remains durable and resilient, regardless of the weather. Our artificial grass features excellent drainage capabilities, preventing water from pooling and ensuring the surface remains dry and safe. Additionally, the UV-resistant fibers prevent fading and maintain the vibrant color of the grass even under intense sunlight. Whether you live in a hot, sunny climate or an area with heavy rain, our artificial grass will continue to look great and perform well year-round!

You can find our warranty information for all products on our website: https://www.globalsynturf.com/artificial-grass-specifications-specs, once you are on this page, simply click on the product you will see all information related to that particular product including all testing certificates and warranty. For further questions, please feel free to call us at 877 796 8873 or email us at [email protected], thank you.

Under normal weather conditions and usage, our artificial grass products will definitely last 15 years if not longer. To find out the details about our 15 years limited warranty, please visit this link: https://www.globalsynturf.com/artificial-grass-specifications-specs. To register your product warranty or for any other questions, please feel free to call us at 877 796 8873 or email us at [email protected], thank you.

Yes, our artificial ivy is totally different type of products compared with artificial grass, therefore, the warranty on both products are different. To learn more details about our artificial ivy products and it’s warranty, please visit this page on our website: https://www.globalsynturf.com/catalog/artificial-boxwood, or feel free to call (877 796 8873)/email us at [email protected], thank you.

We offer the best warranties for all our artificial grass products including putting greens in the industry. You can find the detailed warranty information for each of our product by visiting this link: https://www.globalsynturf.com/artificial-grass-specifications-specs. Once you are on this page, simply click on the product, and all information related will show up for you to review. Please feel free to contact us by phone: 877 796 8873 or email: [email protected] if you have any other questions, thank you.

Color of artificial grass is covered by our 15 year warranty, therefore, the color of our turf will last at minimum of 15 years under normal weather conditions. We use the best anti-UV ingredients in the world so ensure the best and longest lasting colors and overall product integrity in the industry. Please let us know if you have any other questions by phone: 877 796 8873 or email: [email protected], thank you.

Unfortunately our warranty won’t cover any disasters that destroy or damage the artificial grass. Our turf product warranty covers all manufacturing defects, to learn more, please visit our product specification page and click on any product and you will see the warranty page from the drop down menu in the window to the right of the product: https://www.globalsynturf.com/artificial-grass-specifications-specs. Please feel free to contact us if you have any other questions by phone: 877 796 8873, or email: [email protected], thank you.

Unfortunately the sun burn from glass reflections is not covered by our artificial grass product warranty. Most of experiences installers will help the end users to identify possible reflection or heating sources before designing and laying down the turf and able to help with preventions of such damages, such as tilting the windows and etc., please let us know if you have any further question by phone: 877 796 8873 or email: [email protected], thank you!

We carry two different type of weed barrier to be used with artificial grass installations. The cheaper version of the weed barrier has an eight year warranty and the 15 year warranty version cost a bit more. These weed barrier products are designed to be installed under the artificial turf so have minimal or none exposures to sun and tends to last a very long time. You can find the details of our weed barrier products at this link: https://www.globalsynturf.com/products/weed-barrier. If you have any other questions, please feel free to contact us by phone: 877 796 8873 or email: [email protected] or fill out this online form: https://www.globalsynturf.com/free-quote